Druid v1.48

Deployment Dates

The table below lists the deployment date of Druid v1.48 across Druid Clouds. To view the Druid Releases Calendar, see Druid ChatBot Releases.

Druid Cloud Community

*.community.Druidplatform.com

Druid Cloud US

*.us.Druidplatform.com

Druid Cloud West-Europe (PROD)

*.Druidplatform.com
September 02, 2021 September 02, 2021 September 30, 2021

These release notes give you a brief, high-level description of the improvements implemented to existing features.

If you have questions about your Druid tenant, please contact support@Druidai.com or your local Druid partner for more information.

Connector Host Upgrade Recommended!  This release includes features that require upgrade of your Druid Connector Host to the latest version:

  • Multichat redesign and full client conversation history shown to agents

What's New

  • Flow Palette. The Flow Palette feature has been added to the Flow Diagram to simplify bot authoring. It provides bot authors with the following benefits:

    • Eliminates tedious work for bot authors when integrating their chatbots with third party tools and apps. Flow Palette provides dedicated integration steps and allows bot authors to configure integrations directly on the step using the Flow Editor.
    • Simplifies flow step addition when creating new flows or updating existing ones. Flow Palette provides common flow steps. No need to add a first step and then use the Flow Editor to change its type; bot authors can now just use drag their desired common flow step as first step and drop it in the flow diagram.

    For more information on how to use Flow Palette, see Druid Help.

  • Multichat redesign and full client conversation history shown to agents
    • Important!  This feature is available for Druid Connectors v1.48 or above. If you have a hybrid or on premise Druid deployment, install Druid Connector Host version 1.48 or above.

    Multichat version 2 introduces the following benefits for helpdesk agents:

    • Amazing user experience with a brand new redesign.
    • Better client assistance by having access to the full client conversation history prior to live chat session initiation.

    For more information, see Multichat v2 for Helpdesk Agents.

  • Druid Vision: New OCR service available

    • The RO_RegistrationCertificate service is now available in Druid Vision. The service performs OCR and data extraction from Romanian car registration certificates.

    For more information, see Romanian Car Registration Certificates OCR.

  • Druid Help Chatbot. Whenever you author a chatbot and you have difficulties in performing a task or would like to find out more information about a specific topic, talk to Druid Help chatbot.

    • Druid Help chatbot identifies where in the authoring area you are and provides you with contextual links to documentation topics.

Improvements

  • The Evaluation and NER tenant features are active by default, eliminating the need for Druid Portal administrators to get in touch with Druid Support Team for activation.
  • Tooltips are now available for all icons in left side burger menu.

Bug fixes

  • Live Chat: Disconnecting a paused live chat session keeps the client connected.